We can all take great pride in the many wonderful things that Zappos stands for, and as long as everyone remains committed to the values that make us special, Zappos will never be just another company. http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/ Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. We must never lose our sense of urgency in making improvements. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. It combines two ethical convictions: respect for the dignity of the person and recognition of the diminished autonomy of others. Read Our Oath Of Employment 1. Although the data of credit card numbers were not stolen, information regarding full names, addresses, phone numbers, and the last 4 digits of credit cards were compromised. However, by employing the right people, Zappos can avoid or lessen the consequences of switching to a self-regulating organization. It is critically important in maintaining our integrity that nobody at Zappos, whether an employee or consultant, be subject to influences, interests or relationships that conflict with Zappos best interests. By having the freedom to be creative in our solutions, we end up making our own luck. What is your vision for where you want to go? D. http://www.zapposinsights.com/training/holacracy Great culture leads to employee happiness. Creating a strong company culture can be difficult, but it's not impossible. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. While we celebrate our individual and team successes, we are not arrogant nor do we treat others differently from how we would want to be treated. We had never heard of employees going out of their way to do perform sincere and heartfelt actions that show the customer how much they mean to the company. But it has to be a joint effort: You have to want to challenge and stretch yourself in order for it to happen. Communication is always one of the weakest spots in any organization, no matter how good the communication is. Our ten core values are: For more information about our core values, please refer to our core values document and our Employee Handbook. Do you believe in what we are doing and where we are going? Zappos Insights offers a range of services that can suit your business needs. Are you empowering your fellow circle members to process their tensions, improve the structure of their circles by bringing issues to governance meetings, and to drive change? You may make legal personal contributions, but you may not represent that youre making any such contribution on Zappos behalf. Please let your supervisor know of any safety or health concerns so that they can be addressed. Zappos ten core values are Deliver WOW Through Service, Embrace and Drive Change, Create Fun and A Little Weirdness, Be Adventurous, Creative, and Open-Minded, Pursue Growth and Learning, Build Open . Is this the place for you? Instead, they want an open and honest relationship. A key ingredient in strong relationships is to develop emotional connections. t. Falsedeveloping relationships with charities helps the employees develop strong codes of personal ethics. Bribery, like fraud, is one of the things you can do that could land you in jail because it is illegal. Send it online -- for free. Ethics is "a set of principles for determining good and right conduct (Willerton, 2015, p. 60). Happy employees means higher engagement, profitability, and low turnover. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f Please consult with the Zappos Legal Department before providing or paying for any meals, refreshments, travel or lodging expenses, or giving anything of value to a government employee, whether US federal, state, local or foreign. To this day, Zappos is still trying to recover from these ethical challenges. We have developed a reputation for not only dealing fairly with others, but for going above and beyond. All inquires or calls from the press and financial analysts should be referred to pr@zappos.com. One of the things that makes Zappos different from a lot of other companies is that we value being fun and being a little weird. You may also raise your concern through one of the options set out in the Zappos Whistleblower Policy. A. http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760 It represents a collaborative effort of numerous Zapponians across the Company, and has been officially adopted by the Company. Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. In any case where you are unsure about the propriety of an event or action, please seek out your supervisor, the director or Vice President of your department or business division, or the Zappos Legal Department for further guidance. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be. Employees: 1500+, http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760, http://about.zappos.com/our-unique-culture/zappos-core-values, http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com, http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/, http://about.zappos.com/jobs/why-work-zappos/our-benefits, http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1, http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f, http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177, http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html, http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/, http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf, https://blog.kissmetrics.com/zappos-art-of-culture/, http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand, http://www.zapposinsights.com/training/holacracy, http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1. Any suspected fraud or theft should be immediately reported to your supervisor, or the director or Vice President of your department or business division. NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. Investing four weeks of training for every employee is sending a strong message that they want employees to be informed and knowledgeable about the organization. If the violation or suspected violation involves any of those parties, or concerns accounting, internal controls or auditing matters you should make your report directly to the Zappos Legal Department or the Zappos Ethics Hotline at 800-348-1496 (Espaol: 800-216-1288). Are you afraid of making mistakes? Ethical principles are different from values in that the former are considered as rules that are more permanent, universal, and unchanging, whereas values are subjective, even personal, and can change with time. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). It's hard but if we weren't doing something hard, then we'd have no business. Do you push yourself outside of your comfort zone? Have you WOWed at least one person today? WOW is such a short, simple word, but it really encompasses a lot of things. The culture encourages you to be the same person you are at work as you are at home. Sometimes our sense of adventure and creativity causes us to be unconventional in our solutions (because we have the freedom to think outside the box), but that's what allows us to rise above and stay ahead of the competition. Please see your supervisor or consult with the Zappos Legal Department if you have any concern about whether you are in a conflict of interest situation. This policy does not prohibit lawful contributions to political candidates, parties, action committees, sponsors of initiatives and for other lawful purposes, so long as such contributions are made in compliance with all applicable laws and Section I that follows. Never accept or be too comfortable with the status quo, because historically, the companies that get into trouble are the ones that aren't able to respond quickly enough and adapt to change. We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. This means that our work is never done. Zappos also respects the intellectual property of third parties. A key ingredient in strong relationships is to develop emotional connections. Zappos promotes social interactions and activities among its' employees. The Zappos Legal Department is responsible for the interpretation and application of this Code of Conduct to particular situations and will recommend an appropriate resolution of the conflict. Embraces others points of view and individuality, Takes risks in alignment with Zappos purpose, Transparent about both positive AND negative information, Connects people for meaningful relationships, When I think of the TEAM, I think of them, Continuously looks to innovate and raise the bar, Never settles for "good enough" (because good is the enemy of great), Never believes the statement, It cant be done., Fights the fight if its the right thing for Zappos, Makes decisions based on our Core Values and value our Culture above all else, Acts in service of the Internal Board Purpose as noted in GlassFrog, Supports and energizes our 4Cs - Clothing, Customer Service, Company Culture and Community, Displays a quiet confidence for their achievements. Every company onboards differently. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. Confidential information includes all non-public information about Zappos, our operations, and that of our parent, Amazon.com, Inc. and its subsidiaries (Amazon) that, if disclosed, might be of use to competitors or harmful to us. If you find or suspect an error in any financial records you come across, you should notify your supervisor or director or Vice President of your department or business division or the Zappos Legal Department. We are inspired because we believe in what we are doing and where we are going. In the end, both Zappos and its customers benefitted from the merger. If you are not comfortable contacting any of those people, please contact the Zappos Legal Department or raise your concern through one of the options set out in the Zappos Whistleblower Policy. Second, if the company begins to ship products abroad, will they have to abandon their policy of free shipping? Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. Subscribe to the Zappos Insights Newsletter! What can we do that's both fun and a little weird? You must not provide any false or incomplete information to the accounting department. The company started as a shoe distributor and acted as the intermediary, transferring merchandise from the supplier to the customer. Zappos will take appropriate action against any employee whose actions are found to violate this Code of Conduct. Do you understand the company purpose? Despite knowing that they would encounter a huge loss, they gracefully accepted their mistake and abided by the false price on the website. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. Our goal is to help employees unlock that potential. And whatever you do must have an emotional impact on the receiver. A story that changed our perspective of Zappos is about a customer who returned her husbands shoes after he passed away. A conflict of interest will exist if your decision may personally benefit you, a relative, or a significant other. s. Truebut the happiness hippie is a major factor in ethical decision making. Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. A companys culture and a companys brand are really just two sides of the same coin. There are many stories regarding the remarkable things that Zappos employees have done for their customers. mariaquintana, At Zappos, we place a lot of emphasis on our culture because we are both a team and a family. By reading, studying, and understanding this Oath of Employment, you agree to enact each item and agree to embrace each item in energizing your roles and in your decision making.. We value passion, determination, perseverance, and the sense of urgency. This will evolve, change, and grow over time but we wanted to get the most important stuff in here first: our Core Values. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. Instead, we carry ourselves with a quiet confidence, because we believe that in the long run our character will speak for itself. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? The matters covered in this Code of Conduct are of the utmost importance to Zappos, Amazon and Zappos business partners, and are essential to our ability to conduct its business in accordance with our stated values. As a result, employees and managers will not have official job titles. It is quite common in this industry for vendors to provide sample products for you to keep which is permissible as long as there is no side agreement, such as where prices to Zappos will be increased to cover the cost of the samples provided to you. Please take the time to read this Code of Conduct, keeping in mind that over time as Zappos grows and evolves, this Code of Conduct will necessarily have to evolve as well. This threat raises two key questions. You can choose to be thoughtful about your company culture. We want people to develop and improve their decision-making skills. The following is missing from this set of principles: Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g. The program promotes environmental awareness through outlets including cleaner water, recycling, reusable packaging, air quality, and energy conservation. We must all learn not only to not fear change, but to embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. Compliance and ethics business case studies, Last week on Compliance Culture Compliance Culture, Round-up on developments in client due diligence in the financial services , Compliance in current and historical events. In these times of change, ethical considerations taking a backseat to a lean business model is not a sustainable approach. The proper use of Zappos property calls to mind Core Value #8 Do More With Less. 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